Privacy policy

Cigars.BeirutDutyFree.com is committed to protecting your privacy at all times. We use the information we collect about you to process reservations and to provide a more personalized shopping experience. 

a) Personal Data Processing:

CIGARS.BEIRUTDUTYFREE.COM shall process the personal data of the visitor/registered user-customer, as these are given by himself at the opening of his account and in his order in the data registration form, in order for the specific order be completed through our online store. The user/customer has the option to select 2 ways in order to complete an online order and to register his personal data:
1. As a guest/visitor: In this case the personal data of the visitor/customer shall be retained in the records of CIGARS.BEIRUTDUTYFREE.COM for thirty (30) days as of the closing and deliver of his specific order and the processing of these data shall only relate to the execution of the sale agreement remotely. The data, however, proving the conclusion of the transaction shall be retained for tax purposes (invoice statement).
2. As a registered user of the online store: In this case the customer/user has created a user’s account in our online store and his personal data shall be retained in the records of the company until he requests their deletion. Once per year CIGARS.BEIRUTDUTYFREE.COM shall request from the user/customer to confirm the accuracy of the data it maintains and to update them provided there are changes. The user/customer may at any time change or correct his data making a log-in into his account in cigars.beirutdutyfree.com (login) filling in his username and his password.

b) Personal Data Category More specifically, the personal data that every visitor/registered user/customer should provide in order for any transaction can be performed via the e-shop (cigars.beirutdutyfree.com) of CIGARS.BEIRUTDUTYFREE.COM, and in order for orders of company products to be submitted, are the following:
• the full name (first name and surname) of the customer;
• the delivery address of the products;
• the charging address of the order (in case this is different from the delivery ad-dress);
• the invoicing data (in case an invoice payment has been selected);
• the number of a contact line;
• the e-mail of the customer.

The category of the personal data processed by CIGARS.BEIRUTDUTYFREE.COM according to the processing purpose is the following:
i. For the execution of the agreement (thus, in order for the visitor/registered user-customer to conclude his orders in cigars.beirutdutyfree.com):
• the full name (first name and surname);
• the delivery address of the products;
• the charging address of the order (in case this is different from the delivery ad-dress);
• the invoicing data (in case an invoice payment has been selected);
• the number of a contact line;
• the e-mail of the user/customer;
• products purchased;
• history of orders
The visitor/registered user is informed that the provision of his aforementioned obligatory personal data as well as his transactions data are necessary and constitute a requirement for the proper execution of the order agreement and the delivery of the products and services. For this reason, the consent of the user/customer to this specific processing is not required.
ii. For the analysis of the individualized consumer behavior of the registered user-customer with the purpose of sending to him commercial communication with personalized offers for the products or the services of Cigars.BeirutDutyFree.com, according to his preferences with or without human intervention so that the member can receive individualized notifications and offers from CIGARS.BEIRUTDUTYFREE.COM, which shall better match his profile and preferences, CIGARS.BEIRUTDUTYFREE.COM shall process additionally the following data of the member:
- Products bought via the online store: cigars.beirutdutyfree.com
- Frequency of Visits (Visitation Rate) to cigars.beirutdutyfree.com
- Products in the visitor’s/customer’s basket or in the wish list on the online store: cigars.beirutdutyfree.com
- Demographic data disclosed in the online store: cigars.beirutdutyfree.com
- Years of using the online store cigars.beirutdutyfree.com as a registered user-customer
- Participation in promotional activities/campaigns
- Expense made upon purchase in the online store: cigars.beirutdutyfree.com
- History of Orders in the online store: cigars.beirutdutyfree.com

iii. In case a delivery of the products to a third party different from the visitor/register user is requested, the latter acknowledges that he shall have full responsibility for the provision of information to and the full consent of the aforementioned third party, whom he appoints as a recipient, for the disclosure of his personal data to the company “CIGARS.BEIRUTDUTYFREE.COM”, only for the purpose of delivery to the third party, of the respective products, and undertakes full liability for any claims of this person (third party) against the company “CIGARS.BEIRUTDUTYFREE.COM”.

iv. The visitor but also the registered user-customer is also informed that in respect of the contact between him and CIGARS.BEIRUTDUTYFREE.COM, under the (Law112(I)/2004), CIGARS.BEIRUTDUTYFREE.COM is processing the contact details registered by him. Fur-thermore, when notifications about changes of the terms of use of cigars.beirutdutyfree.com are sent via SMS/viber/email etc. to the registered user-customer with a hyperlink (link), the IP address of his electronic device (mobile phone, tablet, computer, etc.) may be registered as a proof that the member has received the relevant information.

c) Data Recipients: 

As regards the data which are necessary for the pursuit of each and any of the above mentioned processing purposes and in respect of the responsibilities of each recipient, the recipients of data of the registered user/customer are or may be:
i. The responsible employees of CIGARS.BEIRUTDUTYFREE.COM;
ii. The tax authorities and the banking authorities in case of a relevant audit;
iii. The Company which provides CRM services and processes the data of registered users-customers as processor on behalf of CIGARS.BEIRUTDUTYFREE.COM, pursuant to the instructions and orders of CIGARS.BEIRUTDUTYFREE.COM or any other company that will in the future provide to CIGARS.BEIRUTDUTYFREE.COM the same services in replacement of or in cooperation with the aforementioned company;
iv) External partners who provide internet services, orders storage and management, call centre services, courier service or group shipping of products, services for product establishment and services for the sales data analysis, internet service providers and e-commerce providers and call centres for customers service with whom CIGARS.BEIRUTDUTYFREE.COM collaborates, and who are subject to the special strict terms of personal data processing agreed with CIGARS.BEIRUTDUTYFREE.COM as Data Controller.
During the registration, access or/and processing of the personal data of the member, the workers and agents of CIGARS.BEIRUTDUTYFREE.COM fully comply with the provisions of the European General Regulation 2016/679 for Data Protection as well as with the applicable Cyprus legislation and case law regarding the personal data protection. CIGARS.BEIRUTDUTYFREE.COM requests from its workers, the maintenance providers of its webpage, as well as from its associates-third parties to take all necessary technical and organizational measures (including the appropriate policies and procedures, so that they can prevent the disclosure of the personal data of its visitors/registered users-customers, who process, possess and apply management procedures and data processing procedures in a way provided by law and protect them according to the GDPR).

d) Rights of the Data Subject: 

Each registered user-customer, as a data subject, may exercise at any time his rights, as prescribed in the General Data Protection Regulation 679/2016 EU and, particularly, in the articles 12 until 23 of GDPR and the national legislation, and more specifically:
i. the right to receive information and obtain access to the data processed by Cigars.BeirutDutyFree.com;
ii) the right to restriction of his data processing;
iii) the right of rectification or erasure of some or all (right to be forgotten) of his personal data;
iv) the right to object, that is to oppose the processing of his personal data, and
v) the right to data portability.

The member may exercise his aforementioned rights as follows:
Regarding the right/obligation of access and rectification of /completion the personal data, the company provides to the registered users-customers of cigars.beirutdutyfree.com the option to review, rectify/supplement their personal data through their personal account in cigars.beirutdutyfree.com in the menu “My Account” and in the filed “GDPR”.
Regarding the right of data portability, CIGARS.BEIRUTDUTYFREE.COM provides the option to registered users-customers of cigars.beirutdutyfree.com to obtain their personal data or/and transmit them to another data controller in the form indicated by the competent supervisory authority, submitting the relevant request to the e-mail address:  info@phoenicia.com.lb.
The member is entitled to revoke his consent at any time and for any processing of his personal data performed under his consent, without affecting the legality of the processing based on the consent prior to the withdrawal of the consent. The revocation of the consent may be executed from his personal account in cigars.beirutdutyfree.com in the menu “My information”, and in the field “Processing” or by sending an e-mail to info@phoenicia.com.lb.
In case of exercise of one of the above mentioned rights of the registered user/customer, CIGARS.BEIRUTDUTYFREE.COM shall take any possible measure for the satisfaction of the request within one (1) month as of its submission. In this case, the registered user-customer is informed that the least required information of his personal data shall be maintained in order for the company to secure its legal interests. The deletion of the registered user-customer of cigars.beirutdutyfree.com may be performed via email in the e-mail address: info@phoenicia.com.lb.

e) Disclaimer 

i.  The content of this web site is to provide customers sufficient information about its products and services so that customers can make an informed choice about whether or not to engage in the transaction.

ii.  Provider does not take any responsibility or have any proprietary rights of Web sites linking out of cigars.beirutdutyfree.com.

iii.  However, while Provider will do our utmost to ensure the highest quality from cigars.beirutdutyfree.com E-commerce site and services, Provider does not warrant that the site or services provided will meet all and any of customer’s requirements. In particular, Provider does not warrant that the e-Commerce site or services will always be available, accessible, uninterrupted, timely, secure and error free.

iv.   This website and its contents are provided on an ‘as is’ and ‘as available’ basis. To the fullest extent permitted by law, Provider makes no and expressly disclaims all representations or warranties of any kind, expressed or implied, including without limitation to the implied warranties of satisfactory quality, fitness for a general or particular purpose, non-infringement and authenticity of any material or claim, and to any implied warranty arising form the course of dealing or usage of trade.

v.    No oral advice or written information given by Provider or its employees shall be used as a warranty nor shall the customer rely on any such information or advice.

vi.  Provider makes no warranty that the contents of the website are free from infection by viruses or any other malicious works which has contaminating or destructive properties.

f) Cookies

Cigars.BeirutDutyFree.com collects information about your use of the Website from cookies.

i. When you enter the Website your computer will automatically be issued with a ‘cookie’.  A ‘cookie’ is a small text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used.

ii. Cigars.BeirutDutyFree.com ‘cookies’ record those areas of the Website that have been visited by your computer, for how long and what activity was undertaken on the Website.  We do this so as to understand which are the most popular parts of the Website, and also to improve your experience.  For example, cookies that we use ensure that some promotional items, such as pop‑ups and overlays, do not appear too many times on the same visit to the Website. We do not collect any personal information using cookies which could be used to identify an individual.

iii. Cookies may be served by third parties on Cigars.BeirutDutyFree.com behalf.

iv. In addition, we would also like to make you aware that ‘persistent’ cookies are served on the Website.  ‘Persistent’ cookies usually have a long lifetime as they are ‘harvested’ and ‘refreshed’ whenever a user visits a page where the same or a similar cookie is being used.

g) How we use cookies

i. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

ii. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

iii. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.